Compassionate Home Care services in St. Albert, Stony Plain, Spruce Grove and surrounding communities since 2016.
Compassionate Home Care services in St. Albert, Stony Plain, Spruce Grove and surrounding communities since 2016.
At Serving Hands Senior Care, we know every senior’s needs are unique. Sometimes extra support is needed to maintain independence at home. Two key Alberta government programs that help seniors afford vital home care services are the Client Directed Home Care Invoicing Program (CDHCI) and the Special Needs Assistance for Seniors (SNA) program.
The CDHCI program empowers Alberta seniors to choose their trusted caregivers and tailor in-home care to their personal needs. To qualify, seniors must:
Be an Alberta resident with a valid health care card
Be able to have their care safely managed at home
Meet eligibility requirements assessed by an Alberta Health Services (AHS) case manager
Qualified seniors receive personalized one-on-one care, including palliative care, 24-hour care, personal care, companionship, and respite services. This program provides affordable, flexible support to help maintain dignity, comfort, and independence.
The SNA program helps eligible Alberta seniors cover costs for specific home supports, including:
Appliances or furniture needed for safe and comfortable living
Eligibility for SNA and the type of assistance depend on income level and specific needs. Receipts or cost estimates are generally required for requests.
Serving Hands Senior Care is an AHS-approved agency serving the Edmonton zone, including St. Albert, Spruce Grove, Stony Plain, Parkland County, Devon, Leduc, Onoway, and nearby communities.
Our compassionate, skilled caregivers provide personal, homemaking, and respite care services with respect and dignity. We assist families and clients by:
Managing billing and paperwork on your behalf
Delivering tailored care that meets your unique needs
If you or a loved one could benefit from affordable, high-quality in-home care through these government-supported programs, contact Serving Hands Senior Care. We’ll help you navigate the process and connect you with the support needed to live comfortably and safely at home.
Some of the benefits of Client Directed Home Care Invoicing Program include:
Choice & Flexibility:
This AHS program provides for eligible individuals with a greater choice & flexibility to select their preferred local home care service provider, allowing them to receive care that is tailored to their specific needs and preferences.
Direct Billing:
The Client Directed Home Care “Invoicing Program” eliminates the need for individuals to submit invoices for reimbursement themselves. Serving Hands Senior Care will bill directly through Alberta Blue Cross for the care provided for individuals approved by AHS for Home Care. Streamlining and simplifying the process and reducing administrative burdens for clients and their families.
Support for Home Care Needs:
Albertans who qualify for this program receive a set amount of funding that can be used towards their home care services. Alberta Health Services case managers provide comprehensive client assessments and care planning to determine the support services and hours of care eligible to each client.
If you’d like to learn more about qualifying or starting with the program, contact Serving Hands Senior Care. We’re here to guide you through every step.
Our Registered Nurse (RN), who serves as the Client Care Coordinator, ensures the highest quality of care by overseeing all care services. They build strong relationships with clients and families and develop individualized care plans tailored to each client’s unique needs and preferences. This ensures your loved one receives compassionate, consistent, and professional support.
Yes! At Serving Hands Senior Care, we provide 24-Hour Home Care for continuous, round-the-clock support as well as Palliative Care for individuals who need comfort-focused care and compassion during advanced illness or end-of-life stages. These services are designed to support not only the client but also their families during challenging times.
We’re proud to offer unique and comforting extras like pet therapy for our clients, as well as practical supports like lawn care and snow removal. These services help seniors maintain safety, independence, and connection to their community. Let us know if you’d like to include these in your loved one’s customized care plan!
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Yes, caregivers can provide medication reminders and assistance to ensure your loved one is taking their medications safely and on time, but they do not administer medications like a nurse would. Our caregivers are trained to follow medication plans and observe for any concerns.
While we aim to respond promptly, starting care typically involves a few important steps to ensure quality and personalized support. After contacting us, we usually schedule a free in-home assessment within 24 to 48 hours. Following the assessment, our Client Care Coordinator develops a customized care plan based on your loved one’s specific needs. Once the care plan is finalized, we work with you to set up a schedule that fits your family’s preferences. Our goal is to provide timely, safe, and effective care that truly meets your loved one’s requirements.
Convincing senior parents or loved ones to accept in-home care can be challenging. Many seniors worry that accepting help will take away their independence. However, the opposite is often true. By having a little help at home, they’re more likely to retain their independence because they remain in control of decisions that affect their daily choices and lifestyle.
Without proactive support, once a crisis occurs in the home, decisions about their care will be in the hands of others. Professional home care, like the compassionate support offered by Serving Hands Senior Care, can help families avoid this situation and ensure seniors remain safe and comfortable at home.
Here are a few strategies to help your parents feel more comfortable with the idea of home care:
1. Suggest a temporary trial: Reassure them that home care is only a temporary arrangement at first. Once they experience the benefits—like having an extra set of hands and personalized support—they will often choose to continue.
2. Present home care as household help or companionship: Seniors can be more open to care when it’s introduced as housekeeping, cooking, or companionship rather than medical or personal care.
3. Encourage them to meet with our care coordinator: If your parents are willing to meet our care coordinator, even just as a favour to you, they will see that Serving Hands Senior Care shares their goal of helping them stay independent and safe at home. Meeting with our coordinator can make the idea of in-home care feel much less threatening.
At Serving Hands Senior Care, we understand the concerns families face when exploring in-home care for seniors. We’re here to guide you and your loved ones through the process, offering compassionate, respectful care that helps seniors remain comfortably and safely at home.
Alberta Seniors Benefit Program
(Special Needs Assistance for Seniors – SNA)
http://seniorshousing.alberta.ca
The Alberta Office of the Seniors Advocate:
https://www.alberta.ca/office-of-alberta-health-advocates.aspx
Compassionate Care Benefits
1-800-206-7218
You may receive benefits if you have to be absent from work to provide care to a gravely ill family member at risk of dying.
Alzheimer Society of Canada (Dementia)
1-800-616-8816
www.alzheimer.ca/en?c=1
The Arthritis Society
1-800-321-1433
www.arthritis.ca
Diabetes – Canadian Diabetes Association
1-800-226-8464
www.diabetescarecommunity.ca
Canadian Cancer Society Helpline
1-888-939-3333
www.cancer.ca
Find a Physician
780-423-4764
http://search.cpsa.ca/physiciansearch
Osteoporosis Canada
1-800-463-6842
www.osteoporosis.ca
Parkinson Society of Canada
1-800-565-3000
www.parkinson.ca
Heart and Stroke Foundation
1-613-569-4361
www.heartandstroke.com
Veteran Affairs Canada
1-866-522-2122
www.veterans.gc.ca
Veterans Review and Appeal Board
1-800-450-8006
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