Frequently Asked Questions

This is care that primarily focuses on helping our seniors to stay in their homes, with their routines but with pockets of extra help. In home care provides practical support with a personal touch. Our compassionate caregivers will assist elderly clients with common activities of daily living like cooking together, light housekeeping, errands and transportation.

We have specific guidelines that we must follow as a non-medical service provider.  Our clients must be fairly mobile, as we can only provide limited help with stabilization and transferring.  We also cannot administer medications, but only provide reminders to our clients.

Most often, the responsibility of care falls upon loved ones suddenly, and the responsibility can be very challenging and strenuous, and overwhelming on the caregiver.  Using the services of Serving Hands allows seniors to get the support and care they need and relieves loved ones of the stress or guilt.  Our compassionate caregivers allow families to be able to enjoy wives being wives, or children being children and not have to carry the care burden alone.  However, you know your family best and we want to work together with you towards providing the best assistance your loved one needs and desires, so that our clients are comfortable with our role as their caregiver, giving families peace of mind.

Yes we do.

Getting started with Serving Hands Senior Care is easy. Finding home care for yourself or a loved one often begins with one simple question – “Where do I begin?” By answering a few questions about who needs care and their current situation, our online “Get Started” form will help our staff get connected with your family to discuss your needs. OR call our office @780-963-1516

Whether home care is required immediately, or you’re simply researching options, Serving Hands Senior Care is a great place to start. Talk to our caring staff today for a FREE care consultation. 

A Care Coordinator will then create custom care plan. This care plan will be personalized according to your loved one’s unique care needs and preferences. Once the consultation and care plan are complete, Serving Hands Senior Care will then match you with a caregiver.

Yes, we do try to keep the same caregiver visiting our clients each time.  It allows them to build a relationship of trust with their clients.  However, if a client requires more than 6hrs/week of care we will then generally assign 2-4 caregivers.

During a selection process we conduct a telephone interview, followed by an interview in person.  All candidates must also have an in-depth criminal record check, including the vulnerable sector search, and have a minimum of 2 professional business references and be bondable.  Our caregivers are all insured and are covered by WCB.

It is possible, as there are different insurance plans that cover our services.  Always verify with your own insurance company what coverage is available to you before using any health services.  Clients are responsible for reimbursement from their insurance company as Serving Hands is not able to work directly with insurance companies at this time.

We sure can!

Find out which benefits you qualify for @ www.canadabenefits.gc.ca

Alberta Seniors Benefit Program (Special Needs Assistance for Seniors – SNA)

• http://seniorshousing.alberta.ca

The Office of Alberta Health Advocate:

• https://www.alberta.ca/office-of-alberta-health-advocates.aspx

Compassionate Care Benefits 1-800-206-7218

You may receive benefits if you have to be absent from work to provide care to a gravely ill family member at risk of dying.

Alzheimer Society of Canada (Dementia)

• 1-800-616-8816

• www.alzheimer.ca/en?c=1

The Arthritis Society

• 1-800-321-1433

• www.arthritis.ca

Diabetes

• Canadian Diabetes Association 1-800-226-8464

• www.diabetescarecommunity.ca

Canadian Cancer Society Helpline

• 1-888-939-3333

• www.cancer.ca

 Find a Physician

• 780-423-4764

• http://search.cpsa.ca/physiciansearch

Osteoporosis Canada

• 1-800-463-6842

• www.osteoporosis.ca

Parkinson Society of Canada

• 1-800-565-3000

• www.parkinson.ca

Heart and Stroke Foundation

• 1-613-569-4361

• www.heartandstroke.com

Veterans:

• Veteran Affairs Canada 1-866-522-2122

• Veterans Review and Appeal Board 1-800-450-8006

• www.veterans.gc.ca

1. Suggest your parents temporarily try home care. Once they meet their caregiver and see the benefit of having an extra set of hands, even “temporarily” will usually become more permanent.
2. Some caregivers are introduced as a housekeeper, cook or companion often making seniors more receptive to having someone in their home for help.
3. If your parents are willing to try to meet our care coordinator as a favour for you, they may then understand that Serving Hands shares their goal of remaining independent at home. Therefore, making this change a less threatening proposition to them.

• health supports
• personal supports (home clean-up, housekeeping, yard maintenance, medical trips, etc)
• appliances or furniture

• You must be an Alberta resident with a valid health care card
• Be able to have your needs safely met in your home
• Meet the requirements determined by an Alberta Health Services case manager

Reach out to learn more.

• CALL 811 to be connected to a home care office in your zone or visit the website https://www.albertahealthservices.ca/zones/zones.aspx  to see if you qualify for the Client Directed Home Care Invoicing Program
• Contact us at Serving Hands Senior Care, as we are currently serving the Edmonton zone (including St. Albert, Spruce Grove, Stony Plain, Parkland County, Devon, Leduc, and Onoway to name a few). Our skilled team of caregivers are capable of providing you and your loved ones with personalized one-on-one personal, homemaking and respite care with compassion, dignity and respect. Serving Hands Senior Care will take care of the billing process on your behalf. Get in touch with Serving Hands Senior Care today, and we’ll guide you through the process.

• You must be an Alberta resident with a valid health care card
• Be able to have your needs safely met in your home
• Meet the requirements determined by an Alberta Health Services case manager

Reach out to learn more.

• CALL 811 to be connected to a home care office in your zone or visit the website https://www.albertahealthservices.ca/zones/zones.aspx  to see if you qualify for the Client Directed Home Care Invoicing Program
• Contact us at Serving Hands Senior Care, as we are currently serving the Edmonton zone (including St. Albert, Spruce Grove, Stony Plain, Parkland County, Devon, Leduc, and Onoway to name a few). Our skilled team of caregivers are capable of providing you and your loved ones with personalized one-on-one personal, homemaking and respite care with compassion, dignity and respect. Serving Hands Senior Care will take care of the billing process on your behalf. Get in touch with Serving Hands Senior Care today, and we’ll guide you through the process.

Some of the benefits of Client Directed Home Care Invoicing Program include:

Choice & Flexibility:

This AHS program provides for eligible individuals with a greater choice & flexibility to select their preferred local home care service provider, allowing them to receive care that is tailored to their specific needs and preferences.

Direct Billing:

The Client Directed Home Care “Invoicing Program” eliminates the need for individuals to submit invoices for reimbursement themselves.  Serving Hands Senior Care will bill Alberta Health Services (AHS)  directly through Alberta Blue Cross for the care provided for individuals approved by AHS for Home Care. Streamlining and simplifying the process and reducing administrative burdens for clients and their families.

Support for Home Care Needs:

Albertans who qualify for this program receive a set amount of funding that can be used towards their home care services. Alberta Health Services case managers provide comprehensive client assessments and care planning to determine the support services and hours of care eligible to each client.