Frequently Asked Questions

This is care that primarily focuses on helping our seniors to stay in their homes, with their routines but with pockets of extra help. In home care provides practical support with a personal touch. Our compassionate caregivers will assist elderly clients with common activities of daily living like cooking together, light housekeeping, errands and transportation.

We have specific guidelines that we must follow as a non-medical service provider.  Our clients must be fairly mobile, as we can only provide limited help with stabilization and transferring.  We also cannot administer medications, but only provide reminders to our clients.

Most often, the responsibility of care falls upon loved ones suddenly, and the responsibility can be very challenging and strenuous, and overwhelming on the caregiver.  Using the services of Serving Hands allows seniors to get the support and care they need and relieves loved ones of the stress or guilt.  Our compassionate caregivers allow families to be able to enjoy wives being wives, or children being children and not have to carry the care burden alone.  However, you know your family best and we want to work together with you towards providing the best assistance your loved one needs and desires, so that our clients are comfortable with our role as their caregiver, giving families peace of mind.

Getting started with Serving Hands Senior Care is easy. Finding home care for yourself or a loved one often begins with one simple question – “Where do I begin?” By answering a few questions about who needs care and their current situation, our online “Get Started” form will help our staff get connected with your family to discuss your needs. OR call our office @780-963-1516

Whether home care is required immediately, or you’re simply researching options, Serving Hands Senior Care is a great place to start. Talk to our caring staff today for a FREE care consultation. 

A Care Coordinator will then create custom care plan. This care plan will be personalized according to your loved one’s unique care needs and preferences. Once the consultation and care plan are complete, Serving Hands Senior Care will then match you with a caregiver.

Yes, we do try to keep the same caregiver visiting our clients each time.  It allows them to build a relationship of trust with their clients.  However, if a client requires more than 6hrs/week of care we will then generally assign 2-4 caregivers.

During a selection process we conduct a telephone interview, followed by an interview in person.  All candidates must also have an in-depth criminal record check, including the vulnerable sector search, and have a minimum of 2 professional business references and be bondable.  Our caregivers are all insured and are covered by WCB.

It is possible, as there are different insurance plans that cover our services.  Always verify with your own insurance company what coverage is available to you before using any health services.  Clients are responsible for reimbursement from their insurance company as Serving Hands is not able to work directly with insurance companies at this time.

We sure can!

Find out which benefits you qualify for @ www.canadabenefits.gc.ca

Alberta Seniors Benefit Program (Special Needs Assistance for Seniors – SNA)

The Office of Alberta Health Advocate:

Compassionate Care Benefits 1-800-206-7218

You may receive benefits if you have to be absent from work to provide care to a gravely ill family member at risk of dying.

Alzheimer Society of Canada (Dementia)

The Arthritis Society

Diabetes

Canadian Cancer Society Helpline

 Find a Physician

Osteoporosis Canada

Parkinson Society of Canada

Heart and Stroke Foundation

Veterans:

  • Veteran Affairs Canada 1-866-522-2122

  • Veterans Review and Appeal Board 1-800-450-8006

  • www.veterans.gc.ca

Additional Resources

Alberta Seniors Benefit Program
(Special Needs Assistance for Seniors – SNA)
http://seniorshousing.alberta.ca

The Alberta Office of the Seniors Advocate:
https://seniorsadvocateab.ca/

Compassionate Care Benefits
1-800-206-7218
You may receive benefits if you have to be absent from work to provide care to a gravely ill family member at risk of dying.

Alzheimer Society of Canada (Dementia)
1-800-616-8816
www.alzheimer.ca/en?c=1

The Arthritis Society
1-800-321-1433
www.arthritis.ca

Diabetes – Canadian Diabetes Association
1-800-226-8464
www.diabetescarecommunity.ca

Canadian Cancer Society Helpline
1-888-939-3333
www.cancer.ca

 

Find a Physician
780-423-4764
http://search.cpsa.ca/physiciansearch

Osteoporosis Canada
1-800-463-6842
www.osteoporosis.ca

Parkinson Society of Canada
1-800-565-3000
www.parkinson.ca

Heart and Stroke Foundation
1-613-569-4361
www.heartandstroke.com

Veteran Affairs Canada
1-866-522-2122
www.veterans.gc.ca

Veterans Review and Appeal Board
1-800-450-8006

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